1. Agreement and provider
These terms apply when you use this website or agree to buy a service from Sargra Remote PC Support (“Sargra”). Sending a support form is an enquiry and does not create a service contract.
Before you are bound, Sargra will send the legal trader identity, geographical address, contact details, service description, expected price, cancellation information and any appointment or delivery arrangement in an email or another format you can keep. A service contract is formed only after you receive that information and accept the quote or booking. If you are booking for someone else or for an organisation, you confirm that you have authority to do so.
2. Service scope
Sargra provides remote computer troubleshooting, setup guidance, streamer or Discord support, and PC-build planning as described on the relevant service page and in the confirmed quote. Physical repairs, enterprise administration, formal cybersecurity audits and other excluded work are not provided unless expressly agreed in writing.
Read the Service Scope for detailed inclusions and limitations. No particular diagnosis, repair outcome, performance increase or compatibility result can be guaranteed.
3. Quotes, payment and extra time
The expected price and included time are agreed before paid work begins. Payment is made through PayPal unless another method is expressly agreed. If additional work or time appears necessary, Sargra will explain it and obtain agreement before continuing. The Pricing Policy forms part of these terms.
4. Your responsibilities
You must provide accurate information, have lawful authority to access the device and accounts involved, keep current backups of important data, and follow safety or preparation instructions. You remain responsible for licence keys, account credentials, purchases, warranties and decisions about recommended changes. Do not send passwords or full payment-card details.
5. Remote access and security
Remote access occurs only with your permission. You should remain present and able to see and stop the session. You may withdraw access at any time. Sargra will not ask for unattended or permanent access unless a separate written arrangement clearly explains why it is needed and you freely agree.
Reasonable care is taken, but all troubleshooting and configuration changes carry some risk. You should close private material that is not needed for the session and maintain backups before work starts.
6. Cancellations, rescheduling and refunds
Cancellation, missed-appointment and refund rules are set out in the Refunds & Cancellations Policy. Nothing in these terms removes a cancellation right, remedy or refund that applicable consumer law says cannot be excluded.
If you ask paid work to begin within 14 days after the service contract is formed, Sargra will record your express request to start early. If you then cancel during the cancellation period, you may have to pay a proportionate amount for work completed before cancellation. The right to cancel ends once the service has been fully performed, if you expressly requested the early start and acknowledged that consequence.
7. Acceptable use
You must not ask Sargra to access a device, account, network or content without authority; bypass security or licensing controls unlawfully; distribute malware; facilitate harassment or fraud; or perform other illegal or harmful activity. Sargra may refuse or stop work where authority, legality or safety is unclear.
8. Third-party products and services
Recommendations may involve third-party software, hardware, platforms or retailers. Their own licences, warranties, subscriptions, privacy notices and terms apply. Sargra is not their agent and does not control their availability, pricing, security or future changes.
9. Liability and consumer rights
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or limits your mandatory consumer rights. Subject to those protections, Sargra is responsible for losses that are a foreseeable result of failing to use reasonable care and skill or breaching the agreed contract, but not for losses caused by inaccurate information, unauthorised access, ignored instructions, missing backups, third-party failures or events outside reasonable control.
If you use the service mainly for business purposes, liability for indirect or consequential business loss, lost profit, lost revenue or lost opportunity is excluded to the extent the law permits.
10. Website content and intellectual property
The website provides general information and is not a substitute for advice based on a full diagnosis. Unless stated otherwise, the site’s text, branding and original materials belong to Sargra and may not be copied or republished commercially without permission. Links to third-party sites are provided for convenience and do not imply endorsement.
11. Law, disputes and changes
These terms are governed by the laws of England and Wales. If you are a consumer, this does not deprive you of mandatory protections or courts available under the law of the country where you live. Please raise concerns first using the process in the Communication Policy.
Terms may be updated for future website use or future bookings. The version accepted when a service is agreed continues to apply to that service unless a change is required by law or is separately agreed.
12. Contact
Questions about these terms can be sent to [email protected].
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