Crashes and games that will not start
Tell me whether one game is affected or several, and whether the game closes, Windows freezes or the whole PC restarts. Include the launcher, any error message and when the issue began. These details help decide where to start investigating.
The session can cover software configuration, Windows and driver issues, and related symptoms on the same system. If the problem also happens outside games, Windows and software support explains the wider troubleshooting scope.
Stuttering and performance problems
Describe when the slowdown appears: as soon as a game opens, during a particular scene, or after playing for a while. Include your processor, graphics card and memory if you know them, along with any recent changes.
We can investigate performance and setup, but there is no promised frame-rate increase. Results depend on the cause, the game and what your hardware can do. If physical repair is needed, I will explain why remote support has reached its limit.
Audio, displays and setup after a build
Remote support can also help with routine headset, microphone and display configuration, software installation and post-build driver investigation. If you are still choosing parts or assembling the PC, PC build planning and guided setup is a separate service with its own prices.
For problems that appear when you start recording or streaming, see OBS and streaming support. That covers scenes, sources, audio routing and encoder settings.
Prices and the limits of remote help
Quick Fix is £30 for up to 30 minutes, Standard Support is £45 for up to 60 minutes, and Complex Support is £60 for up to 90 minutes. A fault involving several software components may need deeper investigation; I confirm the likely scope and price before booking.
Your PC must be able to start and connect for a remote session. Physical hardware repairs and specialist data recovery are not included. Sessions provide diagnosis and an attempted resolution within the agreed time. See service inclusions and pricing and overruns.
Send the details before booking
Use the existing support questionnaire and include the game, symptoms, PC specifications if known, and what you have tried. Please leave passwords and account recovery codes out of the request.
If I can help, I confirm the likely cost and send a Google Calendar booking link. Payment is through PayPal, and you approve and can stop the remote connection. Read how remote support works before your first session.