When your Windows computer is slow, a program will not work or a setting has you stuck, Sargra can help you work through the problem remotely. You get clear explanations and an agreed price before the session starts.
Support focuses on Windows PCs, software and setup. That includes slow or freezing computers, update and driver problems, software errors, Wi-Fi issues, audio and peripherals. You can also ask for help with a particular task when you are unsure where to start.
For more specific problems, see Windows and software troubleshooting, gaming PC support or OBS, streaming and Discord support.
Your PC needs to be able to start and connect to the internet for a remote session. Tell me if it cannot do either, or if the connection keeps dropping, so I can assess whether remote support is practical before you book.
I do not carry out physical hardware repairs. If the symptoms point to a problem that needs hands-on repair or specialist recovery, I will explain the limit and the next step. Read the service scope for what each session includes.
Start with the support request form. Describe what happens, when it started and anything you have already tried. If I can help, I confirm the likely price and send a Google Calendar link so you can choose an available session.
Payment is through PayPal only. You approve the remote connection, can see what is happening and can stop the session at any time. Access can be revoked when the work ends. The session FAQ explains what to expect.
Quick Fix is £30 for up to 30 minutes, Standard Support is £45 for up to 60 minutes, and Complex Support is £60 for up to 90 minutes. The right tier depends on the problem and the investigation needed.
These are time-limited support sessions, so a fix is not guaranteed. Extra work is discussed before any additional charge is agreed. See pricing and overruns and refunds and cancellations.
Include your Windows version if you know it, the exact error message, whether the issue affects one program or the whole PC, and whether it began after an update or new device. You do not need to diagnose the fault yourself. Please leave passwords and payment details out of the form.
Support is available remotely across the UK; no shop visit is involved. Sargra also accepts US enquiries through the same request form.
I will reply with whether I can help and the likely cost before you book.